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Your Feedback Matters: How We Use It to Improve HRGPT

Alex Taneda

Introduction

At Borderless AI, we truly value your feedback and recognize its importance in shaping our product's future. We want to be transparent about how we collect, use, and protect your feedback to continuously improve and make HRGPT the best AI-powered HR assistant for global teams.

How We Collect Feedback

We gather feedback through various channels, including:

  • In-app surveys and forms: You might see short surveys or feedback forms pop up within the HRGPT conversations after completing certain actions, such as generating a contract or asking a question.
  • Email requests: We may occasionally send you emails asking for your feedback on specific features or your overall experience with HRGPT.
  • User interviews: We may invite you to participate in user interviews to gather more in-depth feedback and understand your needs and pain points.
  • Support interactions: Your interactions with our support team provide valuable insights into areas where we can improve the product or provide better assistance.

How We Use Your Feedback

Your feedback is instrumental in guiding our product development and improvement efforts. We use it to:

  • Identify areas for improvement: We analyze your feedback to understand what's working well and what needs to be improved in HRGPT.
  • Prioritize new features: Your suggestions and requests help us prioritize the development of new features and functionalities that meet your needs.
  • Enhance user experience: We use your feedback to make HRGPT more user-friendly, intuitive, and efficient.
  • Measure satisfaction: Your feedback helps us gauge your overall satisfaction with HRGPT and identify areas where we can enhance your experience.

Protecting Your Privacy

We understand the importance of protecting your privacy. When you provide feedback, we collect and use your information in accordance with our Privacy Policy.

Here are some key points about how we handle your feedback:

  • Confidentiality: We treat your feedback confidentially and will not share it with any third parties without your consent.
  • Anonymization: We may anonymize your feedback before using it for analysis or sharing it with our team.
  • Data Security: We take appropriate measures to protect your feedback from unauthorized access, use, or disclosure.

Your Impact

By sharing your feedback, you directly contribute to making HRGPT a better tool for yourself and other users. Your insights help us create a more valuable, efficient, and user-friendly platform for managing global HR needs.

Thank you for taking the time to provide your feedback. We appreciate your contribution to improving HRGPT!

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