Introduction

This page provides a comprehensive overview of your Borderless AI billing experience. It covers everything from viewing your invoices and payments to understanding your balance and resolving any billing issues.

How to View Your Billing

To access your billing information, log in to your Borderless AI account and click on the "Billing" of the sidebar. This will take you to your Billing page, where you can view all of your invoices, payments, and account balances.

Understanding Your Invoices

Each invoice will show you a breakdown of your charges for the month, including the date, description, and amount of each charge. You can also view the invoice in PDF format and download it for your records.

Paying Your Invoices

You can easily pay your invoices online using our secure payment gateway. Simply click the "Pay bill" button. It is strongly recommended that you add your payment method for automatic payments.

• Authorizing Contractor Invoices: Contractor invoices need to be authorized via Payment Authorization feature for them to show up on Billing page. Learn More
• Total Due Amount: The total due amount reflects any unpaid invoices on your billing page. This ensures that you view your total financial obligation.
• Adjusting Payment Amounts: If needed, use the “Amount” field to specify the exact amount you wish to pay.
• Monitoring Payments: Payments will be reflected once processed by our bank.

Resolving Billing Issues

If you have any questions or concerns about your billing, please contact our support team. We are always happy to help!

FAQ

• Q: Why did we build the Billing page?
  • A: The billing page was created to centralize all financial transactions and streamline the payment process. By integrating all unpaid invoices, credits, and previous payments into one location, we aim to provide a more efficient and transparent user experience, making it easier to manage your financial obligations.

• Q: How does the billing page work?
  • A: The billing page serves as the central hub for managing all financial transactions. It allows users to:
    • View All Invoices: View all unpaid and paid invoices, including EOR invoices, platform invoices, and authorized Contractor invoices. *Contractor invoices will appear once they are authorized by the user.
    • Review Your Payment History: See all your past payments organized by date.
    • See Live FX Rates: Real-time FX rates are applied to all unpaid invoices. Amount for each invoice will change once it’s been paid out with the live FX rate locked. Once a payment is processed, the FX rate is locked and will be reflected accordingly.
    • Pay Bill in One Click: Settle outstanding invoices effortlessly.
    • Download & Print Invoices: Easily save or print any invoice for your records.

• Q: How does the FX rate work?
  • A: We use live FX rates at the time when we publish the invoice and when we process the transaction. These two rates could be different as they are conducted at different times.

• Q: Can I choose which invoices to pay?

  • A: Your EOR and Platform invoices are automatically processed and added to your Billing page. Pay them seamlessly with other outstanding balances using the Pay Bill feature.

    Contractor invoices, however, require your authorization before they appear on the Billing page. This gives you control over which contractor payments to include in each payment cycle. To authorize contractor invoices:

    1. Navigate to the Payment Authorization page.
    2. Select the specific contractor invoices you want to pay.
    3. You will then be redirected to the Pay Bill page.
    4. The Pay Bill page will show the total amount due, including any other unpaid EOR or Platform invoices, along with the contractor invoices you just authorized.
    5. You can adjust the payment amount on the Pay Bill page if necessary to ensure you're only paying for the invoices you intend to settle.

• Q: Why do I see a larger amount due than the sum of the contractor invoices I selected?
  • A: The larger amount due reflects any existing balance on your billing page in addition to the new contractor invoices you selected for payment. This ensures that you view your total financial obligation. To avoid confusion:
    • Coordinate within your team to ensure only one user initiates payments at a time.
    • Use the “Adjust Amount” feature on the Pay Bill page to specify the exact amount you wish to pay, based on the selected invoices.